When Cathy Pope set out to find the perfect piano for her home, she didn’t just discover a beautiful instrument—she found a team that made the entire process feel natural and enjoyable.
From her first interaction with Grant, Scott, and the movers, Cathy knew she was in good hands. Their warm, friendly approach made doing business a pleasure, and their expertise meant every question was met with a clear, confident answer.
An Impressive Selection
Cathy was amazed by the wide variety of pianos available—uprights, baby grands, and full-sized grands in all styles and finishes. Each piano came with its own story, and the team could share every detail about its history, design, and sound.
A Company That Gives Back
One detail that stood out to Cathy was the store’s generosity. Not only do they help customers find their dream instruments, but they also donate pianos to schools, ensuring more students have the chance to experience the joy of music.
Bringing Music Home
Negotiations were smooth and reasonable, making it easy to bring her chosen piano into her home. Cathy’s experience was so positive that she’s already looking forward to working with the team again in the future.
Visiting the Store
While the store is located in a warehouse-style building, it’s easy to find. Guests can enter through a glass door facing the street or use the back door from the parking lot—making visits convenient from any direction.
Cathy’s story is a testament to how a great piano shopping experience isn’t just about the instrument—it’s about the people who help bring it into your life.
What a great experience buying a pre-owned piano from Grant at The Piano Place in Troy. Since my son is the one who plays and I knew very little about pianos, Grant took the time to educate me on what qualities to look for
Buying a piano is a big decision, and my experience at The Piano Place in Troy couldn’t have been better. Grant’s expertise and genuine passion for pianos made the process both educational and enjoyable.
I first bought a piano from The Piano Place in Troy in December 2022 with the help of Grant. The experience was smooth and welcoming, but the piano I chose ended up having some issues.