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Our Commitment to Excellence

November 20, 2024

Our Commitment to Excellence

At The Piano Place in Troy, MI, our mission is to provide exceptional service and high-quality pianos that inspire music lovers of all ages and skill levels. We take immense pride in the positive feedback we receive from our customers, as it reflects our commitment to excellence. Here are some heartwarming testimonials from our satisfied customers:

Astoundingly Positive "Regardless of what your budget is, be certain you visit this place before making a decision anywhere else! Reading through so many familiar experiences and sentiments from these positive reviews, I'm realizing I probably could not summarize our family's experience any better. In short, they now have 3 additional lifetime customers.

Key takeaways:

1) No up-selling nor high-pressure sales tactics.

2) You are very likely to receive an incredible education about pianos that you didn't know you needed.

3)  Grant is incredible to work with. He is a world-class piano connoisseur and is able to convey his knowledge & experience to get you on the right path.

4) Delivery was smooth and overall experience from start to finish was astoundingly positive.

We got an incredible value and our daughter loves her upright Perzina. We have the perfect fit for our current situation and the 100% lifetime trade-up guarantee eliminates second-guessing.

Many appreciations to Grant for sharing so much of his time and knowledge!" — Jim S. 

Fantastic Experience "What a great experience buying a pre-owned piano from Grant at the Piano Place. My son plays, and I knew nothing about pianos. He educated me on the best qualities to look for, spent hours showing me every piano that matched what I was looking for, and was so patient while I made a decision.

Great price and delivery within the week. Their warranty and trade-up guarantee helped me feel very comfortable with my decision. Overall a fantastic experience." —Jeni M. 

Fantastic Instruments "I showed up here with general interest in a used, affordable piano since I finally have my own home. I’m interested in learning to play with little to no experience whatsoever. I had the pleasure of talking with Grant for well over an hour, and it was wonderful. I’m not one to normally get caught in long conversations but Grant was so easy to talk with and listen to. I learned so much about these fantastic instruments and was even fortunate enough to play on them. I genuinely had a great time discussing the different brands and styles that they had to offer and will be very much looking forward to returning when I am ready to purchase my own piano." — Daniel H. 

Amazing Selection "I had an absolutely lovely time visiting The Piano Place. They have an amazing selection of pianos and a very knowledgeable staff. Grant is especially helpful and knowledgeable. He made me feel very relaxed and comfortable and knew a ton about all of the instruments. I could spend hours there, enjoying all the wonderful pianos. Highly recommended from a professional piano player." — Chris C. 

Look No Further "The Piano Place is not your ordinary “Piano Store.”  If you are looking for a piano, piano repair, tuning or lessons, then look no further than The Piano Place. Plan to spend some time there as Grant gives you a tour of his facility and educates you on everything you need to know about pianos. Grant’s knowledge on every piano he sells, from how it’s made to the history of the manufacturer is astounding and interesting. It was truly an educational experience.  Grant has a large selection of pianos to choose from for every budget and level of musical experience. Be sure you ask Grant to play any piano you are interested in. If I could, I would rate Grant and The Piano Place a “10”.  Looking forward to the delivery of my new piano." — Tim S. 

These testimonials reflect the trust and satisfaction our customers have in The Piano Place. We are grateful for their kind words and are committed to continuing to provide exceptional service and quality pianos to the Troy, MI community. If you're in the market for a piano or need expert care for your instrument, visit us at The Piano Place. We're here to help you make beautiful music.




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